Mail Order of Traditional Handicrafts and Folk Art

（１）Email　

• Each product image is shown with an Order (email) or To buy, but there is one, please click on it, fill in your order details in the "Order Form" and submit it.　　　 　　

• We will contact you for confirmation (product and estimate) in return.
  If you do not receive a confirmation within two days, please contact us again by e-mail or phone, etc., because there is a possibility of some trouble.
• If you would like to place an order, please fill in ①the product name, ② the product code, ③ the number of pieces, ④ the unit price, ⑤ the method of payment (cash on delivery, bank transfer, postal transfer (postal bank), or credit), ⑥ the time of arrival, and ⑦ the message in the message.
  

• In case of 【Gift】, more，Please fill in the form below.

（２）Fax　　

• Fax number　　０２８７－６２－７６７３
• Fax paper（for one's own use）
• Fax paper（for gifts）　　　　

　 　　■Please fax during business hours, except in case of emergency.
　　　　(9:00 a.m. to 8:00 p.m.)　　　　　　　　　　　 　　
（３）Telephone.　　　　

• Business Mobile phones 　　　０８０－５０８９－９２２７　　
  ■all year round　 (9:00 a.m. to 8:00 p.m.)
• If you are unable to answer the phone, please leave your message on the answering machine.
• We will be sure to get back to you.
• As for landline phones, they are mainly used by fax.
• For orders and inquiries, please call 080-5089-9227 on your mobile phone.

（１）Email　

• Each product image is shown with an Order (email) or To buy, but there is one, please click on it, fill in your order details in the "Order Form" and submit it.　　　 　　

• We will contact you for confirmation (product and estimate) in return.
  If you do not receive a confirmation within two days, please contact us again by e-mail or phone, etc., because there is a possibility of some trouble.
• If you would like to place an order, please fill in ①the product name, ② the product code, ③ the number of pieces, ④ the unit price, ⑤ the method of payment (cash on delivery, bank transfer, postal transfer (postal bank), or credit), ⑥ the time of arrival, and ⑦ the message in the message.
• In case of 【Gift】, more，Please fill in the form below.

　 　　⑧ Name of the person to be delivered⑨Zip code⑩Address⑪Phone number
　 　　⑫ wrapping paper for a present(required or not)｜(above and below).

（２）Fax　　

• Fax number　　＋８１－２８７－６２－７６７３
• Fax paper（for one's own use）
• Fax paper（for gifts）　　　　

  ■Please fax during business hours, except in case of emergency.
  (Japan Time　/　9:00 a.m. to 8:00 p.m.) 　　　　　　　　　　　　　　

• We do not respond to orders and inquiries over the phone. We are sorry, but please be sure to send us an email or fax with a record. 

「Payment Method」

• You can choose from the following.
  Cash on delivery - Bank transfer - Postal transfer (Japan Post Bank) - Credit - Postpayment service
• Please mention it on the order form.

• How to read the "settlement amount" table.
  　○: Subject of totalization. ×: Not applicable.
  　・Cash on delivery (COD) ：payment for goods+COD fee + (other expenses) +Postage.
  　・Bank Transfer Payment ：payment for goods+(other expenses)+ Postage.
  　・Postal Transfer　　 　　 ：payment for goods+(other expenses)+ Postage.
  　・Credit.　　 　　　　　　 ：payment for goods+(other expenses)+ Postage.
  　・Post Payment Service　 ：payment for goods+（other expenses）+Postage
• Japanese consumption tax will be added to the price of the product.
• In the case of cash on delivery by credit card, 4% will be charged as a other expenses.
• In the case of the postpaid service, 4% of the cost plus 170 yen for the postcard will be charged as other expenses.
• Bank transfer fees for bank transfers and postal transfers (Japan Post Bank) are the responsibility of the customer.

• If the price of the product is less than 2,000 yen, a flat fee of 240 yen will be charged as other expenses.
• ① (Fees for credit card payment): Depending on the product, we may not be able to charge a credit card fee. In this case, other payment methods (cash on delivery, bank transfer, postal transfer, etc.) are required, but if you wish to make a credit card payment, you will be charged 4% of the total amount of the product price and postage.     

• Please note that fares, bank transfer fees, and revenue stamps are not included in the service fee.
• It's not much different from the transfer fee for bank transfers, and it's very convenient because you don't have to go to the bank.

• You can pay in cash or use the following cards.(If you use a credit card, please ask for it when you place your order, as credit costs will be added.)

  
  ■All credit cards marked with JCB, VISA, MASTER, Diners, and American Express are accepted.
  ■ A debit card is a payment service that uses a cash card to make immediate debits
  　　from a savings account.

• The total amount to be paid is the sum of the product price + (other expenses) + cash on delivery fee + postage.

（２）Bank transfer

• Please make a transfer to the following bank account after confirming your order.　　　
• Bank account

• The price of the product must be paid in advance. Please let us know when you make your payment. As soon as we receive confirmation, we will ship it. If it is a made-to-order product, we will send it to you as soon as it is finished.
• The bank transfer fee will be borne by the customer.
• The total amount to be paid is the sum of the product price + (other expenses) + postage.

• The price of the product must be paid in advance. Please let us know when you make your payment.
• As soon as we receive confirmation, we will ship it. If it is a made-to-order product, we will send it to you as soon as it is finished.
• The bank transfer fee will be borne by the customer.
• The total amount to be paid is the sum of the product price + (other expenses) + postage.

• We accept credit payments, （March 31, 2015）
• This system supports SSL.SSL (Secure Sockets Layer) is a protocol that encrypts data over the Internet to transmit and receive it. It encrypts important data such as personal information and credit card information to ensure safe communication between the server and PC.
• We use "Kuroneko Web Collect" of Yamato Financial Corporation for credit card payment of The specialised in handwork. If you choose credit card payment at the time of order, we will send you a "request for credit card payment" by email. We will ask you to settle accordingly.
• However, depending on the specific workshop of The specialised in handwork, we may not be able to accept credit card payment due to the handling fee rate. In this case, other payment methods (cash on delivery, bank transfer, postal transfer) are required, but if you wish to use credit card payment, 4% of the product price and postage will be charged as other expenses.
• The maximum amount of credit card payment is 300,000 yen.
• The following cards are accepted.

• All credit cards marked with JCB, VISA, MASTER, Diners, and American Express are　　accepted.
• At Kuroneko Web Collect, you can use the 3D Secure Identity Verification Service.
• A debit card is a payment service that uses a cash card to make immediate debits 　　from a savings account.

• We use Yamato Financial's "Kuroneko Payment After Payment Service" for the payment of The specialised in handwork
• Ltd. will send you an invoice if you choose the postpaid payment service for Kuroneko when you place your order. Please make your payment at a convenience store or post office accordingly. Payment must be made within 14 days from the date of issue according to the information on the invoice.
• A handling fee of 4% of the invoiced amount (product price and postage) and 170 yen for postcard postage will be charged.
• The maximum amount that can be handled is 55,000 yen.
• You can use the following convenience stores

• Ltd.'s terms and conditions of the Kuroneko Postpayment Service are applied to the Kuroneko Postpayment Service, and a contract for payment in advance is concluded.
• There is a screening process for the use of this service. If you are not able to use the service as a result of the screening, please change to another payment method.
• The Company will provide Yamato Credit Finance Co., Ltd. with the necessary information for the purpose of credit and collection of payments, etc. by means that can be secured.
• If you need to contact Yamato Credit Finance Co., Ltd. in relation to a payment or a claim, it will be made by Yamato Credit Finance Co.
• For security reasons, we reserve the right to cancel your order after it has been placed at our discretion.
  

「Payment Method.」
　　　Credit.　　PayPal. 　　

• We accept credit card and PayPal for payment.
  Please mention it on the order form.

• How to read the「settlement amount」table.　○: Subject of totalization. ×: Not applicable.
  ・Credit 　　Payment for goods + (fees and charges) + Postage.
  ・PayPal　　Payment for goods +　(fees and charges) + postage

• Consumption tax added in Japan is not included.
• Please pay the import duty of your country directly.

• Because of our handmade workshop, we have no choice but to accept credit for payment methods, even though the products are not eligible for credit. We are asking for a 10% surcharge.

• Types of credit cards that can be used
  MasterCard, Visa, American Express, Discover, UnionPay, JCB

• All credit card transaction is done electronically. Number of payment is once.
  Credit card information is saved and managed by the card management company so we do not hold any copies.
• After confirming your order, we will send an email to your specified email address requesting payment.
• Please access the URL in the email and make a credit card payment.

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「Yamato Transport Co.」

• We will send it to you by Yamato Transport home delivery service.
• We can deliver from the morning (except in some areas) to 9pm.
• Please forgive us if we are unable to meet your request due to unavoidable circumstances (natural disasters, traffic congestion, etc.).
• Even if you are not at home, you will receive a no-show slip, so please call the office on the slip, and we will be able to re-deliver at your designated time.
• Please note that we are unable to change the delivery address for delivery by collect service.
• Please select your preferred delivery time on the order form from the following time zones.
• 
  

（１）Postage (Yamato Transport)

• If your purchase price is 50,000 yen (excluding consumption tax) or more per package, we will deliver it to you free of charge. (since 01.01.2015）
• However, we will exclude items that are large, heavy, or cannot be transported by courier service, such as portable shrines, paulownia chests, haniwa (clay figurines), stone Buddha,Tsugaru figurines, Nikko figurines, Yashu hemp, and large dolls.Delivery of mikoshi (portable shrine), paulownia chests, Tsugaru and Nikko items weighing more than 25kg will be delivered by our own delivery service (or our own designated service).
• The delivery charge is set at 10% of the nationwide flat rate.

• We accept orders from 3,000 yen for the total amount of products in one workshop.If the fee is less than 2,000 yen, a fee of 240 yen will be charged.

• The following amount will be added to the home delivery service freight
• Due to the consumption tax increase from October 2019, we have changed the tax rate from 8% to 10%.

（２）Period.

• We will inform you of the expected arrival date of the product by confirmation email. Please note that it may take up to a month or more for an order to be made to order, depending on the status of the order and the type of product. Please note that this is all done by hand, so we appreciate your understanding.
• Please let us know in the comments if you are in a hurry. We will do our best to respond.

「EMS（Express Mail Service）」

• EMS can be delivered to more than 120 countries and regions around the world. Please confirm that the country or region you are shipping to accepts EMS.

• Please note that some items cannot be sent by international mail, such as airborne hazardous materials, and some items are prohibited from being imported by the destination country.

• Check the price and days of delivery to the destination country/region

「Tenso.com」

• Tenso.com's international shipping service makes it easy for you to receive your order.
• Please make sure to inform us of your tenso address issued by Tenso.com before you make a purchase.

　　　　　　　　 ■Tenso.com User's Guide
　　　　　　　　 ■International Shipment Flow (Forwarding Service Flow）

（２）Period.

• We will inform you of the expected arrival date of the product by confirmation email. Please note that it may take up to a month or more for an order to be made to order, depending on the status of the order and the type of product. Please note that this is all done by hand, so we appreciate your understanding.
• Please let us know in the comments if you are in a hurry. We will do our best to respond.

（１）In case of defective products or wrong products, we will replace them.

• Please check when the product arrives.
• Please contact our store first if there is a defect, etc. We will exchange or refund the price upon request.
• If you wish to return the item, please do so within 8 days.
• If you wish to return or exchange a product for your own reasons, you will be responsible for the postage.

（２）Please note that we do not accept returns in the following cases

• Products that have been delivered more than 8 days after the date of delivery
• Products that have been used once
• Products that have been damaged or stained by the customer
  
• In the case of "made-to-order" products that have been custom-made or processed for the customer and are difficult to resell to others.
• Differences in color and shape (characteristics of handcrafted products)
• It is difficult to reproduce a 100% accurate color on a PC, and the color will vary depending on the environment, gamma, and LCD. In addition, it is difficult to make the same product as the photo because it is handwork, and the color and shape of the photo may be slightly different. Thank you for your understanding in advance.
  

• If it is a gift, we can prepare it if it is a box or a noshi paper.
  Please let us know.
• If you are ordering, please provide us with the correct contact information such as your email address and phone number. Please note that we may not be able to respond to your request if it is not clearly stated.
• Please feel free to contact us if you have any questions.

• Call us by phone　０８０－５０８９－９２２７（Mr.Hatta in charge）
• Contact us by email　　　Contact Us

（１）In case of defective products or wrong products, we will replace them.

• Please check when the product arrives.
• Please contact our store first if there is a defect, etc. We will exchange or refund the price upon request.
• If you wish to return the item, please do so within 8 days.
• If you wish to return or exchange a product for your own reasons, you will be responsible for the postage.

（２）Please note that we do not accept returns in the following cases

• Products that have been delivered more than 8 days after the date of delivery
• Products that have been used once
• Products that have been damaged or stained by the customer.
  
• In the case of "made-to-order" products that have been custom-made or processed for the customer and are difficult to resell to others.
• Differences in color and shape (characteristics of handcrafted products)

• It is difficult to reproduce a 100% accurate color on a PC, and the color will vary
  depending on the environment, gamma, and LCD. In addition, it is difficult to make the　same product as the photo because it is handwork, and the color and shape of the　photo may be slightly different. Thank you for your understanding in advance

.
（３）Inquiries about products

• If it is a gift, we can prepare it if it is a box or a noshi paper.
  Please let us know.
• If you are ordering, please provide us with the correct contact information such as your email address and phone number. Please note that we may not be able to respond to your request if it is not clearly stated.
• Please feel free to contact us if you have any questions.

• Contact us by email　　　Contact Us